What Methods of Payment Do you Accept?
Payment is made using Interac E-transfer only.
What Are the Shipping Fees?
Shipping is available in Canada Onlly. Fees are as follows:
British Columbia & Alberta, $8.99 Flat Rate, Free Shipping on Orders over $175.
Manitoba & Saskatchewan $12.99 Flat Rate, Free Shipping on Orders over $175.
All Other Provinces $14.00 Flat Rate, Free Shipping on Orders over $175.
Orders are shipped by Xpresspost and a tracking number will be emailed after your order ships. Once we receive your payment, your order will ship within 1 business day. After it has shipped, please allow 2-3 business days to receive your package. Please allow an extra couple of business days if you live in a remote area.
Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).
Did Not Receive My Order, What’s Next?
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge. We do not offer postage refunds if your order arrives late due to any postal issues.
What Will Happen if I do not Submit Payment?
Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 2 days, your order will be cancelled.